TEMOTIVA is an emotional wellbeing and education platform. This policy explains what data we process, for what purposes, the legal basis, how long we store it, who it is shared with, your rights and how to exercise them.
1. Data Controller
TEMOTIVA Team, Spain.
Contact: info@temotiva.com
2. Data We Collect
- Data you provide: name and email in contact forms or other fields you choose to complete.
- Usage data: basic technical information to improve the service, for example pages visited, device or browser. It is collected in aggregate form and only if necessary.
- Account and authentication (if user access is enabled): name, email and minimal metadata to log in and manage your profile.
3. Purposes of Processing
- Respond to your inquiries and provide support.
- Improve the platform and its security, analyzing use in aggregate form.
- Informational communications if you authorize us, with the option to unsubscribe at any time.
4. Legal Basis
- Consent when submitting forms or accepting communications.
- Legitimate interest in improving security, preventing fraud and optimizing experience.
- Performance of pre-contractual measures when you request information or specific support.
5. Data Retention
We store data for as long as necessary to fulfill the purpose and legal obligations. We delete or anonymize information when it is no longer needed.
6. Processors and Recipients
We work with suppliers who act as data processors and only process data following our instructions, with appropriate safeguards:
- Hosting and database: cloud services to serve the website and, if applicable, authenticate users.
- Form management: message submission may be processed through a specialized provider to forward your inquiry to the controller's email.
- Essential analytics that are non-intrusive, only if necessary to improve the service.
We do not sell your data or share it for third-party advertising.
7. International Transfers
Some providers may have servers located outside the European Economic Area. In those cases we require appropriate safeguards in accordance with the GDPR, such as standard contractual clauses or locations with equivalent level of protection.
8. Security
We apply reasonable technical and organizational measures to protect information, such as encryption in transit, access controls and periodic review of configurations.
9. Your Rights
You can exercise the rights of access, rectification, erasure, objection, restriction and portability, as well as withdraw your consent when it is the legal basis.
To facilitate this process, we have enabled a Data Deletion Form where you can request the deletion of your information easily.
You can also write to us at info@temotiva.com indicating "Data protection rights" and explain your request. We will respond within the legal timeframes. You may also lodge a complaint with the competent supervisory authority.
10. Minors
The service is aimed at adults. If you are under 18, please seek assistance from your legal guardians.
11. Cookies
We use technical cookies for basic functionality. If we use analytics or preference cookies in the future, we will inform you and you can manage them from your browser and, if applicable, through a configuration panel.
12. Images and Graphic Material
Images may be free to use or generated through artificial intelligence for illustrative purposes. They do not represent real people nor do they imply image rights.
13. Changes to This Policy
We may update this document to reflect service improvements or legal changes. We will post the new version with a revision date.